Kiddie West Pediatric Center
  • Urgent Care Hours:

  • M-Fri. 6:45 am - 9:00 am

  • Office Hours

  • Mon-Fri. 9:00 AM - 5:00 PM
    Sat. 7:45 AM-11:45 PM
    (Alternate )
    Sun. Closed

  • In order to better serve urgent care, we do not start answering phones till 8:30 AM

  • Patient Portal Support

    Patient Portal FAQ:

    Q: What is the patient portal?

    A: A patient portal is a secure online website that gives patients convenient 24-hour access to your child’s medical record. You may leave secure messages, request medication refill and make your own appointments online as well.

    Q: How do I sign up for the patient portal?

    A: Send us an email to with your child’s name and date of birth. You will receive an invite from ECW with a setup link that is valid for 24 hours; create your username and password.

    Q: How do I access the patient portal?

    A: go to, scroll down and click enter the Patient Portal

    Here is a video tutorial if additional help is needed:Patient Portal How To

    Healow App FAQ

    Q: What is Healow?

    A: Healow allows you to manage multiple Patient Portals accounts, all with one app. With Healow you may leave secure messages, request medication refill and make your own appointments online as well. So for example if you have two children and need to schedule appointments. With Healow you can simply do it all at the same time vs signing in to each Patient portal and scheduling each appt.

    Q: Why do I need to sign up for a patient portal, can't I just get Healow directly?

    A: No, Healow is applications that lets you manage multiple Patient Portal accounts, meaning you need to set up the Patient Portals first in order to set up Healow.

    Q: How much does Healow cost and where can I get it?

    A: Healow is free. You can get at the itunes and/ or Google Play

    Q: What is your Healow Code?

    A: Our Healow code is EJIGCA. Or click here to go directly to our Healow page.

    For more information on Healow you can go to

    Healow Video Tutorials

    Here is a video tutorial if additional help is needed: Healow App

    Patient tutorial and explanations: Click Here

    Having an issue logging in for the first time?: Click Here

    How to change your pin: Click Here

    Linking Feature: How to link multiple accounts: Click Here

    How to view past and upcoming appointments: Click Here

    How to set up an appointment reminder: Click Here

    How to request medication: Click Here

    How to request medication refill: Click Here

    How to add medication to your list: Click Here

    How to view Lab and DI imaging results: Click Here

    How to access My Chart: Click Here

  • Additional Resources

    Kiddie West Brochure Download Brochure Caring for Your Newborn E-Book Download E-Book
  • Contact Us

    Kiddie West Pediatric Center
    4766 W. Broad Street
    Columbus, OH 43228
    p. 614-851-7337 (PEDS)
    f. 614-851-0080

    Office Hours
    M-Thurs. 6:45 am - 5:00 pm
    Fri. 8:00 am - 5:00 am
    Sat. alternate 8:00 am - 2:00 pm
    Sun. Closed

    Urgent Care Sick Visits
    M-Fri. 6:45 am - 9:00 am
    Saturday (Alternate): 7:45 am - 11:45 am
    No appointment necessary
    Established patients only

    After Hours Emergency Care
    614-851-7337 (PEDS)
    Established patients only

    Central Ohio Poison Center